BICYCLE RETURNS POLICY

We want you to love your purchase, but if an item fails to meet your expectations we will accept its return.

Bicycles must be returned to our retail outlet:

Bring your order, with proof of purchase, to our retail outlet. You may be eligible for a full refund of the purchase price, not including initial shipping and handling charges (S&H) plus any applicable tax, so long as any such bicycle is like-new and undamaged.

To make a return for a refund, please follow these guidelines:

• Returns will be accepted within 14 days of invoice

• Items must be in like-new, in an unused condition and undamaged.

• Proof of purchase is required

• Credit will be issued to original credit card used for purchase

Items ineligible for return:

• The item was invoiced more than 14 days ago.

• The item has been used

• The item is not in new condition

• The item was marked as "discounted sale"

• The item was damaged by improper use or accident

All returns:

Refunds, less original S&H, will be credited to the original credit card account used for purchase within 30 days after return is received. Online store credits, less original S&H, will be issued within 30 days after return is received. If there was an error on your order, such as wrong item shipped or damage during shipping, We will credit your original S&H charges (if applicable). If an item is returned that does not meet eligibility guidelines listed above, the return will be declined and the item returned to you.

Warranty information

All bicycles sold by Cycle Sierra Nevada come with an extended warranty of 5 years from BMC.